• Refund & Return Policy

Refund & Return Policy

Last Updated: May 16, 2026

1. Custom-Made & Made-to-Order Products (All Sales Are Final)

At Zeyrek Design LLC, all our wallpaper products are custom manufactured, digitally printed, and tailored specifically to the custom dimensions and choices provided by each customer. Because these items are personalized and uniquely crafted for your specific order, all sales are final. We do not accept returns, cancellations, or exchanges, and we do not offer refunds for buyer’s remorse, accidental orders, or incorrect sizing/measurement mistakes provided by the customer, except where required by applicable mandatory consumer protection laws. We strongly advise checking and double-checking your wall measurements and design selections before completing your purchase.

2. Damaged, Defective, or Wrong Items (Reprint & Replacement Guarantee)

Your satisfaction is our priority. If your order arrives damaged during transit, exhibits a structural manufacturing/printing defect, or if you receive the wrong product, we will issue a free reprint/replacement at no extra cost to you. Refunds are issued only in cases where a replacement is not feasible or explicitly required under applicable law.

To qualify for a free replacement or reprint, you must comply with the following protocol:

  • 7-Day Reporting Window: You must report the damage or defect to us via email at info@zeyrekdesign.com within 7 calendar days of the delivery date recorded by the shipping carrier tracking link. Requests submitted after this period may not be eligible for review.

  • Required Photo/Video Evidence: You must include clear, high-resolution photographs or videos of the damaged/defective wallpaper panels, along with photos of the original packaging and shipping label. This evidence is strictly mandatory for us to verify the issue with our printing and fulfillment partners.

  • Installed Products Rule: We do not accept claims or issue replacements/refunds for products that have already been installed or glued to the wall, except where a manufacturing defect was not reasonably visible prior to installation. It is the customer's strict responsibility to unroll and inspect all wallpaper panels for defects before beginning the installation process.

  • Action Taken: Once our team reviews and approves your submission, we will immediately initiate a priority production queue to manufacture and ship a brand new, flawless replacement to your address completely free of charge.

3. Shipping & Delivery Issues

We partner with top-tier international couriers (FedEx, DHL, UPS) to fulfill our deliveries globally.

  • Transit & Delivery Expectations: While standard transit times generally range between 2 to 7 business days, unforeseen logistics delays, customs clearances, or holiday seasons can extend delivery timelines. Delays caused by carriers do not automatically qualify for refunds; however, we will work closely with our customers to investigate and resolve significant delivery issues.

  • Lost Shipments: If a package is officially declared "lost in transit" by the shipping carrier, or if it remains stagnant with no tracking updates for an extended, unreasonable period (e.g., no tracking updates for 10–15 business days), we will handle this fast and arrange a full, complimentary reprint and reshipment of your order.

  • Stolen Packages & Wrong Addresses: We are not liable for stolen packages after confirmed delivery ("Delivered" status by the carrier), but we will assist customers in filing carrier claims and investigations where possible. Additionally, Zeyrek Design LLC is not responsible for shipments that cannot be delivered due to an incorrect or incomplete shipping address provided by the buyer.

4. Return Shipping Fees

In the vast majority of approved defective or damaged claims, you will not be required to physically ship the faulty wallpaper back to our production facility—your clear photo/video evidence is sufficient.

However, in rare and exceptional circumstances where a physical evaluation or return is deemed strictly necessary by our corporate compliance team:

  • The customer is responsible for paying their own shipping costs for returning the item.

  • Return shipping costs are non-refundable.

5. Contact Us

For any inquiries, damages reports, or questions regarding your order status, please contact our support team directly:

  • Email: info@zeyrekdesign.com

  • Mailing Address: Zeyrek Design LLC, 1914 Thomes Ave, Ste 2 #3386 Cheyenne, WY 82001, USA